Privacy policy

Ethnic Pots & Pans respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://ethnicpotsandpans.com.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

a) Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address

b) Order & Transaction Information

  • Products purchased
  • Order value and transaction details
  • Payment method used (payment details are processed securely and not stored by us)

c) Account Information

  • Login credentials (encrypted)
  • Wishlist and saved preferences

d) Technical Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders
  • To arrange shipping and delivery
  • To communicate order status and updates
  • To provide customer support
  • To improve our website performance and user experience
  • To send promotional emails and offers (only if you opt-in)
  • To notify customers about abandoned carts or back-in-stock items

3. Payment Security

All payments on our website are processed through secure third-party payment gateways such as Razorpay.
We do not store or have access to your card, UPI, or banking details.

Payment gateways follow industry-standard security protocols and encryption.

4. Shipping & Logistics Partners

To fulfill orders, we may share limited necessary information such as:

  • Name
  • Phone number
  • Delivery address

This information is shared only with trusted delivery partners such as Delhivery for order fulfillment purposes.

5. Cookies & Tracking Technologies

We use cookies to:

  • Enhance your browsing experience
  • Understand user behavior on the website
  • Analyze traffic and improve site performance

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

6. Third-Party Services

Our website may include third-party services such as:

  • Payment gateways
  • Shipping partners
  • Analytics tools
  • Embedded content (YouTube or Instagram videos)

These third-party services have their own privacy policies, and we are not responsible for their practices.

7. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal data against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Customer Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal obligations)
  • Unsubscribe from promotional emails at any time

For any such requests, please contact us using the details below.

9. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Meet legal and accounting requirements
  • Resolve disputes
  • Improve our services

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

Ethnic Pots & Pans
 Email: support@ethnicpotsandpans.com
 Phone: +91 7708563580
 Website: https://ethnicpotsandpans.com